Cletus Q

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Verified Reviewer

Stop monthly charges

Call the 800# and it appears to not be a working #. I would like to unsubscribe and no longer be charged
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Cons:
  • I have never received any perks

Preferred solution: Price reduction

Sue W Vee
map-marker Charleston, West Virginia

Perks membership cancelled without my knowledge

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For the second time my membership has been cancelled without my knowledge I wish to rejoin I dont have a computer to do this on line Why cant I rejoin over the phone? Why wasnt a cancellation message sent to my iPhone? I have just spent a very long time on the phone being told that I called and cancelled my account At last I found out that Lakeside went bankrupt and closed all accounts. What a total muddle and so frustrating and unsatisfactory Why is it made so difficult to rejoin?
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User's recommendation: Be patient and persevere to get answers

Anonymous
map-marker Philadelphia, Pennsylvania

Comstomer service person was very patient and polite

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The customer service person was great, very patient and friendly, and very helpful. I felt bad I not a technical person, and she helped me though it very patiently.
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Anonymous
map-marker Carnegie, Pennsylvania

Never received check and blocked from my account

I was an active member of a reward program that I paid almost 15 dollars a month to receive the benefits. They sent me an email that my reward check of 52 dollars was mailed and I would receive in 2-5 business days.

They had always came through before with zero issues. When two weeks passed without my check I asked for support. I was told I had to wait a total of 30 days before I could contact again for my check to be resubmitted.

After 30 days I reached out four times with no response and my account for the Lakesideperks has a blocked message. When I called the several different customer service numbers, Im told to try again later and the phone disconnects.

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4 comments
Guest

I was finally able to talk to someone from Lakeside on the phone. Lakeside Perks is going through bankruptcy.

It was great while it lasted. Sadly, I don't know of any other programs out there that would compare.

I also do Rakuten, which is free. The checks aren't nearly as big as the ones I got from Lakeside Perks.

Guest

I got a what call a last check for 4.00. I tried calling it hangs up.

You can’t email either. I thought I read somewhere they went bankrupt.

It would have nice to get a letter that it no longer an option for the perks rewards. That was my fun money now I don’t know where to go.

Genese Jhk

Same thing happened to me. It says I'm blocked as well.

Have sent emails and tried calling. What is going on?

Guest

I've been an active member also and the only issue I'd had was some unprocessed claims I found from last July and November. I had just contacted their customer support last month and they were very responsive and helpful and got all those claims processed.

I did receive my April check but have been unable to access the site (saying I'm blocked by CloudFlare for potential malicious activity). I've also tried emailing customer service but so far received no response. Also, I received an email in April saying that they were changing their terms and the 5% rebate program would change to a limit of $1000 cash back per year.

I'm assuming they've folded. I'm going to keep an eye out for any future charges from them and dispute them with my bank if they show up since I can't even access the site to cancel my membership.

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Anonymous
map-marker Bala Cynwyd, Pennsylvania

Account status

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I got No response at all! I was told the phone service was unavailable and I was blocked from website
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Bindu S Ppe

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Verified Reviewer

Charged my credit card for 14.95 for a year

They sappy free or reduced shipping bu5 then they charge credit card for 14.95 without making it clear to the customer.
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Loss:
$140

Preferred solution: Full refund

User's recommendation: Do not buy from them

Carol N Tyr

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Verified Reviewer

I have been trying to place an order since April 29,2023 and chat line has been offline all times of the day. Recording refers to order on line but will not allow to complete order. Have been customer

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For quite a few years and never had such Bad service. I have been calling all customer service numbers and listened to false information of waiting period of 2-3 minutes holding time but have been on one hour at a time with no answering service. Website and phone orders are not available for unknown reasons. What other services do you have to be contacted with live chat? Thank you.
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Preferred solution: Place an order.

Mary Z Zdi

Status of my rebate

Its been well over a month since I sent my receipts in and still have not received my Lakeside perks rebate check
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Preferred solution: I just want to know where my Lakeside perks rebate check is!

User's recommendation: Good

Anonymous
map-marker Tonto Basin, Arizona

Getting charged for item didn't order

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I was charged $14.95 on my credit card for something I didn't purchase or authorize I cannot get a hold of them on the phone or e-mails
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User's recommendation: I have been shopping with them for years I will not anymore

Mylee G Lsm

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Verified Reviewer
| map-marker Penn Run, Pennsylvania

Blocked from website

I am trying to login to lakeside perks for rebates I keep getting that I am blocked. cloudflare ray. id 7be8c4d8a843b24. If I am blocked I want to cancel my membership. I shouldn't have to pay for something I am unable to log in to do
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Cindy C Nhj

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Verified Reviewer
| map-marker Bellflower, California

Blocked from site

I was going to do some rebates and when I tried to log in it said I was blocked. The cloudflare Ray ID is 7b974e8629e17d52. I tried a couple more times same thing. Can this be fixed so I can continue to get the rebates I dont want to continue to be charged monthly for something I cant access. Otherwise I will cancel my subscription.
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3 comments
Guest

It has something to do with their parent company filing bankruptcy, their lakeside collection has been granted permission to keep doing business during the bankruptcy, don't know about their perks or if the site will be back. I'm sad at this as it was the best Cashback app. I've used it for 4+ years.

Donzella Rnr
reply icon Replying to comment of Guest-2331060

Do you use any other cash back programs?

Guest

They are going through Bankruptcy! I also have been trying to contact them so that I do not get billed for services that I am not allowed to use. May have to call the credit card company that the membership fee comes out of to have them put a stop to future charges.

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Danee Qdd
map-marker Dallas, Texas

Cancel perks membership

There are technical difficulties with your phones right now. Recording said please try call again later and disconnected!
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User's recommendation: None at this time!

Anonymous
map-marker Poplar Bluff, Missouri

Perks

My name is {{Redacted}}, or you may have my former address as 4163 Hwy T, Poplar Bluff, MO 63901. I was billed on my credit card for $14.95. I called 3 times after I received an email at jfaye614@***.com, all 3 times I was told that they could not find in your system. Then lo and behold I received the aforementioned bill. I have tried calling many times since then and "My call could not be connected". I will not pay this $14.95 and want you to remove me from this program that I did not request! You may contact me at the first address in this email or at the email I have listed. I would appreciate an immediate answer saying that you have resolved this problem.
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User's recommendation: Do not buy from Lakeside . They only have a 2.2 rating and 71% unfavorable rating.

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Anonymous
map-marker Oxford, Pennsylvania

Blocked

Blocked. Can't get on website can't get on website says it's blocked tried calling phone numbers but busy signal
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User's recommendation: Don't join

Anthony C Tae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deception

I ordered something a long time ago for $11.00 and the company has been taking 14.95 a month out of my account for some perks program. I didnt realize until now and I didnt sight up for it unless it was done under deception. Read the fine print before you order from them.
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Preferred solution: Full refund

User's recommendation: Read the fine print when ordering

Anonymous
map-marker Mabank, Texas

Monthly charge

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Shame on Lakeside. Had no idea I was paying a monthly charge. I will never order from you again. Hopefully it is now canceled.
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User's recommendation: Don't order

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